Performance Conversations & Feedback Ski

Service Description

Course Overview Many managers are promoted because of their technical expertise, operational knowledge, or individual performance. However, one of the most challenging aspects of leadership is managing performance through effective conversations. Managers often delay difficult discussions, soften important feedback, avoid addressing performance concerns, or struggle to balance support with accountability. As a result, performance issues remain unresolved, employee development slows, and frustrations increase on both sides. Who Should Attend • Managers • Supervisors • Team Leaders • Department Heads • Project Managers • Newly Promoted Managers Learning Objectives By the end of this program, participants will be able to: • Understand the purpose and impact of effective performance conversations • Conduct difficult conversations with greater confidence and professionalism • Differentiate between feedback, coaching, and performance management discussions • Provide constructive and developmental feedback effectively • Address performance concerns early and appropriately • Manage resistance and emotional reactions during conversations • Strengthen accountability and performance ownership within teams • Create a more consistent and supportive feedback culture Learning Methodologies • Interactive discussions • Facilitated group exercises • Case studies and workplace scenarios • Role plays and performance conversation simulations • Self-assessment activities Training Outline Day 1: Foundations of Performance Conversations 1. Understanding Performance Management 2. Performance Conversations vs Feedback Conversations 3. Preparing for Difficult Conversations Day 2: Feedback, Coaching & Accountability Discussions 1. Delivering Effective Feedback 2. Coaching for Improved Performance 3. Accountability Discussions Day 3: Managing Resistance & Creating a Feedback Culture 1. Managing Resistance During Conversations 2. Creating a Feedback Culture 3. Performance Improvement Planning