Emotional Intelligence Program

Service Description

3-Day Training Program Course Overview This highly interactive program helps participants understand and apply the principles of emotional intelligence (EI) to enhance both personal and professional success. Participants will learn to recognize and manage their emotions, understand the emotions of others, and develop strategies to build trust, resilience, and stronger workplace relationships. Who Should Attend Team leaders, supervisors, and managers who want to improve leadership effectiveness. Professionals in customer service, healthcare, and client-facing roles. Employees seeking to build stronger workplace relationships and collaboration. Anyone interested in personal growth, self-awareness, and stress management. Key Learning Objectives By the end of the course, participants will be able to: Understand the foundations of emotional intelligence and why it matters at work. Build greater self-awareness and recognize emotional triggers. Develop self-management strategies for stress, conflict, and pressure. Enhance social awareness and empathy in interactions. Strengthen relationship management to influence, collaborate, and lead. Apply EI skills to improve decision-making, resilience, and workplace performance. Course Outline Day 1 – The Foundation of Emotional Intelligence Introduction to Emotional Intelligence: Models & Frameworks Self-awareness: identifying emotions, triggers, and patterns Emotional impact on decision-making and behavior The brain and emotions: understanding the emotional hijack Practical exercises: emotional self-audit, reflection tools Day 2 – Managing Self & Building Resilience Self-management: strategies for stress, pressure, and impulse control Building resilience and emotional balance Mindfulness and emotional regulation techniques Adapting to change with flexibility Practical exercises: role-play for handling conflict & pressure situations Day 3 – Social Awareness & Relationship Mastery Developing empathy and active listening skills Reading nonverbal cues and body language Building trust, rapport, and influence Relationship management: collaboration, teamwork, and conflict resolution Applying EI in leadership, customer interactions, and team dynamics Action planning: creating a personal EI development roadmap