Communication Skills

Service Description

Course Overview This three-day Communication Skills programme is designed to help professionals communicate more clearly, confidently, and effectively in the workplace. The programme develops practical skills for listening, questioning, expressing ideas, adapting communication styles, building positive working relationships, giving and receiving feedback, communicating assertively, and handling challenging conversations. Who Should Attend • Professionals and individual contributors across different functions • Employees who regularly communicate with colleagues, managers, customers, or stakeholders • Early- and mid-career professionals seeking to strengthen workplace communication • Employees working in cross-functional or customer-facing environments Learning Objectives • Understand the foundations of effective workplace communication. • Communicate ideas, information, and expectations clearly and professionally. • Strengthen active listening and questioning skills. • Adapt communication approaches to different people and situations. • Build rapport, trust, and positive working relationships. • Use assertive communication while maintaining respect and professionalism. Learning Methodologies • Interactive facilitated discussions • Communication self-reflection activities • Practical communication exercises • Workplace scenarios and case discussions • Role plays and behavioural practice Day 1 – Foundations of Effective Workplace Communication • Understanding the communication process and common barriers • Communicating with clarity, confidence, and professionalism • Verbal and non-verbal communication • Understanding different communication styles • Adapting communication to different people and situations • Active listening and overcoming listening barriers Day 2 – Assertiveness, Feedback & Challenging Conversations • Understanding passive, aggressive, and assertive communication • Expressing opinions, needs, and concerns assertively • Setting professional boundaries and saying no appropriately • Giving clear, specific, and constructive feedback • Receiving feedback openly and professionally • Managing misunderstandings before they escalate • Preparing for difficult conversations Day 3 – Communicating for Collaboration & Workplace Impact • Communicating effectively across teams and functions • Understanding different perspectives and priorities • Influencing others through effective communication