Communication Skills for Managers

Service Description

Course Overview This three-day Communication Skills for Managers programme is designed to strengthen the communication capabilities managers need to lead people effectively, build trust, create clarity, and support performance. The programme focuses on practical managerial communication across everyday workplace situations, including setting expectations, listening, adapting communication styles, giving feedback, handling difficult conversations, influencing others, and communicating during challenging situations. Who Should Attend • New and experienced managers • Supervisors and team leaders • Department and functional managers • Project managers responsible for leading or coordinating people • Professionals preparing for a managerial role Learning Objectives • Understand the manager’s role in creating clear and effective communication. • Adapt communication approaches to different people, situations, and needs. • Strengthen active listening, questioning, and understanding. • Communicate expectations, priorities, responsibilities, and decisions clearly. • Give constructive feedback that supports performance and development. • Handle difficult conversations, disagreement, and conflict professionally. Learning Methodologies • Interactive facilitated discussions • Managerial communication scenarios and case studies • Role plays and behavioural practice • Communication style reflection activities Day 1 – Foundations of Effective Managerial Communication • The manager’s role as a communicator • Creating clarity, trust, and credibility through communication • Understanding communication styles and adapting your approach • Active listening and overcoming listening barriers • Communicating expectations, priorities, roles, and responsibilities Day 2 – Feedback, Assertiveness & Difficult Conversations • Giving clear, specific, and constructive feedback • Receiving feedback professionally and responding without defensiveness • Using assertive communication: balancing confidence and respect • Setting boundaries and saying no professionally • Preparing for difficult conversations • Addressing performance, behaviour, and missed expectations Day 3 – Influencing, Team Communication & Managerial Impact • Communicating effectively with individuals, teams, peers, and senior stakeholders • Influencing without relying solely on authority • Building alignment and gaining commitment • Communicating decisions and explaining the rationale