Communication & Interpersonal Skills

Service Description

Duration: 5 Days Target Audience Supervisors Team Leaders Managers Professionals Cross-functional Teams Program Overview Strong communication is only one part of workplace effectiveness. Building productive professional relationships requires emotional intelligence, collaboration, trust, conflict management, influence, and interpersonal awareness. This comprehensive programme develops the interpersonal capabilities that enable professionals to build stronger workplace relationships and contribute more effectively across teams and departments. Day One Building Communication Excellence Advanced communication principles Listening mastery Communication styles Building trust Self-awareness Day Two Emotional Intelligence & Relationships Emotional intelligence Empathy Building rapport Relationship management Managing emotions Day Three Collaboration & Workplace Influence Working across departments Influencing without authority Building credibility Stakeholder communication Collaborative conversations Day Four Difficult Conversations Giving constructive feedback Receiving feedback Conflict management Managing disagreement Negotiation fundamentals Day Five Professional Presence Professional influence Executive presence fundamentals Communication under pressure Personal effectiveness Workplace action planning Learning Outcomes Participants will: Build stronger professional relationships. Improve collaboration. Increase emotional intelligence. Communicate confidently across functions. Manage difficult conversations. Strengthen workplace influence.