About
Programme Overview Effective communication is one of the most important skills for professional success. Whether interacting with colleagues, customers, managers, or stakeholders, the ability to communicate with clarity, build positive relationships, listen actively, and handle challenging conversations contributes to stronger collaboration, higher productivity, and improved workplace performance. Who Should Attend Professionals at all levels Team leaders and supervisors Newly appointed managers Customer-facing employees Project team members Anyone looking to improve their communication and interpersonal skills Learning Methodologies Interactive workshops Practical exercises Role plays Workplace case studies Self-assessments Reflection and action planning Programme Outline Day 1 – Foundations of Effective Communication Principles of Effective Workplace Communication Understanding Communication Styles Active Listening Skills Asking Powerful Questions Communicating with Clarity and Confidence Day 2 – Building Strong Workplace Relationships Emotional Intelligence in Communication Building Trust and Rapport Professional Relationships and Collaboration Giving and Receiving Feedback Influencing Without Authority Day 3 – Communicating in Different Workplace Situations Professional Verbal and Non-Verbal Communication Business Writing Essentials Presentation and Meeting Communication Cross-Functional Communication Customer and Stakeholder Communication Day 4 – Managing Difficult Conversations Assertive Communication Managing Workplace Conflict Handling Difficult Conversations Giving Constructive Feedback Resolving Misunderstandings Professionally Day 5 – Communicating for High Performance Collaboration and Team Communication Problem Solving Through Effective Communication Building Personal Communication Presence Personal Communication Improvement Plan Action Planning Duration 5 Days 9:00 AM - 2:00 PM Optional: Online / Face to Face Location Dubai Souk Al Bahar