About
Programme Overview Emotional intelligence (EI) is one of the most important predictors of workplace effectiveness. The ability to understand and manage emotions, build positive relationships, communicate effectively, and respond constructively under pressure enables individuals to perform at their best while contributing to a positive and productive work environment. Who Should Attend Professionals at all levels Team leaders and supervisors Newly appointed managers Customer-facing employees Project team members Anyone looking to strengthen their emotional intelligence and workplace effectiveness Learning Methodologies Interactive workshops Self-assessments Workplace case studies Reflection exercises Role plays Practical activities Action planning Programme Outline Day 1 – Foundations of Emotional Intelligence Understanding Emotional Intelligence Developing Self-Awareness Recognising Emotional Triggers Understanding Personal Strengths and Blind Spots Building Emotional Agility Day 2 – Self-Management and Resilience Managing Emotions Under Pressure Developing Self-Control Building Resilience and Adaptability Managing Stress Effectively Maintaining a Positive and Productive Mindset Day 3 – Social Awareness and Relationships Developing Empathy Active Listening and Understanding Others Building Trust and Rapport Understanding Different Perspectives Strengthening Workplace Relationships Day 4 – Communication and Collaboration Emotionally Intelligent Communication Giving and Receiving Feedback Managing Difficult Conversations Resolving Workplace Conflict Influencing with Emotional Intelligence Day 5 – Emotional Intelligence for Workplace Success Emotional Intelligence in Leadership Decision Making with Emotional Intelligence Building High-Performing Teams Creating a Personal Emotional Intelligence Development Plan Workplace Action Planning and CommitmentsDuration 5 Days 9:00 AM - 2:00 PM Optional: Online / Face to Face Location Dubai Souk Al Bahar